Privacy Policy

Who we are

West Side Beef (“West Side Beef”/”WSB”/”we”/”us”/”our”) is committed to protecting your privacy. We make the website, https://www.westsidebeef.ca (“website”/”site”) available together with our services as further described in our Terms of Use (the “Services”). This Privacy Policy describes how we collect, store, use and distribute information about our users through the Website and Services. Any capitalized terms not defined in this privacy policy shall have the meaning assigned in the Terms of Use.

Consent

By using the Website or our Services, you consent to the use of your Personal Information as described in this Privacy Policy. Except as set forth in this Privacy Policy, your Personal Information will not be used for any other purpose without your consent. We will not actively collect Personal Information for the purpose of sale or marketing in a way that specifically identifies the individual. In other words, we don’t sell customer lists. You may withdraw your consent to our processing of your Personal Information at any time. However, withdrawing consent may result in your inability to continue using the Website and/or the Services.

What information we collect

Two types of information may be collected through our Website and Services; Personal Information and Non-Personal Information. This Privacy Policy does not extend to the collection, use or disclosure of the following information which is currently not limited by applicable privacy laws, namely Non-Personal Information (as defined further below).

“Personal Information” is information about an identifiable individual or is linked to an identifiable individual, such as name, address, e-mail address, your device’s IP address, credit card information, birth date and gender. At the time of collection, we will clearly identify the information being collected and the purposes for which it will be used. It is always your choice whether or not to provide Personal Information but if you choose not to provide certain requested Personal Information, in some instances you may not be able to register to use the Website or Services or be able to access and use the Website or Services at all. In other instances, your choice not to provide certain other Personal Information may mean that you will not be able to use certain features of the Website or Services. We may collect Personal Information in respect of the Website through registration processes, communications with you, service purchases, user support and surveys.

“Non-Personal Information” is information of an anonymous nature that is not capable of being linked to an identifiable individual. Aggregate information, such as demographic statistics of our users (e.g. average age or geographical allocation of our users), number of visitors, what pages users access or visit, and average time spent on the Website is not considered Personal Information. Although the use of certain Non-Personal Information collected, used or disclosed through the Internet as described herein is not restricted (and to the extent that such is the case, the obligations under this Privacy Policy do not apply to such information), we provide information in this Privacy Policy about the collection of such information for the sake of transparency with respect to the operation of the Website. Such Non-Personal Information is collected or derived by us in the course of operating this Website. For example, our web servers may automatically collect Non-Personal Information that is provided through your browser or stored in a cookie when you choose to visit the Website.

We aim to collect, use and disclose only such information as is required to enable us to manage your account, to provide the Services, to maintain our customer/visitor lists, to respond to your inquiries or provide feedback, for identification and authentication purposes and for service improvement. We will maintain the confidentiality of any contact information you provide to us on signing up for our Services or contacting us with questions or for further information and we will use it only for the purposes for which we have collected it (subject to the exclusions and disclosures we have listed below), unless you agree that we may disclose it to other third parties.

West Side Beef collects the following types of Personal Information from users who create an account, place an order, submit a form, sign up for our newsletter, or otherwise use any service offered on this site.

  • First name
  • Last name
  • Full address
  • Phone number
  • Email address
  • Age
  • Credit card and billing information
  • device type (unique device identifiers) and browser information
  • geographic location

In addition, the West Side Beef Services will automatically store information about your transaction history in using the Services, including order details.

Why we collect information

We collect the above information for the following purposes:

  • Registration: In order to use our Services, you must provide certain Personal Information to us such as (but not limited to) your full name, address, phone number, credit card information and email address. Your account registration information will not be shared with any other users of the Website or our Services.
  • Provision of the Services: West Side Beef uses your name, address, and phone number to deliver the products you order through the Services, including any orders placed as a result of special offers or promotions.
  • Personalization of the Services: In addition to the Personal Information required to administer your account, West Side Beef collects demographic information such as age in order provide relevant order suggestions, content, and promotions.
  • Payment: You must pay the subscription fees in advance by credit card or through PayPal. Clients paying by credit card must submit their credit card information to our merchant account payment gateway, which is provided and hosted by Stripe. All payment information is stored by our payment processor. We do not process credit card or payment information. Any payment information stored on our servers is encrypted and cannot be accessed by us, members of our company, or other users of our Website and Services. Use of Stripe is subject to Stripe’s standard terms of use and privacy policy. https://stripe.com/en-ca/privacy.
  • Transactional Notifications: We provide notifications for certain activities relating to your use of our Services despite your indicated e-mail and SMS preferences. For example, when you receive an email confirmation of when your order is placed detailing your purchase, subscription details if applicable, and delivery date/time.
  • Statistics: We also collect statistics about use of the Services used through the Website, including order types by demographic and location. We use this information to improve the Services and available products. This information will be kept confidential, however, aggregate statistics that constitute Non-Personal Information will be kept by us and such aggregate statistics may be made available to other members or third parties.
  • Advertisements: We also use cookies, trackers, tags and pixels to track pages viewed on our website and use this information to better understand our Website traffic, send targeted advertising to users on third-party websites, create custom advertising audiences to send targeted ads via email and on third-party sites, and to analyze responses to advertising. A “cookie” is a small amount of data that is placed on your device, which may include a unique identifier. Cookies are sent to your browser from the Website and stored on your device. You may be able to set your browser to notify you when you are sent a cookie. This gives you the chance to decide whether or not to accept it. Various browsers may offer their own management tools for removing these types of tracking technologies. We also off the ability for you to manage your cookie preferences for our site directly. If you disable cookies, you may not be able to take advantage of all the features of the Services.
  • Analytics: This Website uses analytics in order to understand the popularity of products and/or pages, optimize the service and user experience of our Website, troubleshoot, create promotions and/or ads, and provide customer service.
  • Sale: We do not sell your information.

Cookies

Our site uses various cookies for a variety of purposes. To read more about what cookies we use and how we use them, please read our Cookie Policy.

Analytics

This Website uses analytics in order to understand the popularity of products and/or pages, optimize the service and user experience of our Website, troubleshoot, create promotions and/or ads, communicate changes, and provide customer service. These analytics are collected through WooCommerce and Live Chat, and Mailchimp. These analytics are collected anonymously and stored as aggregate statistics, unless you are signed into your account and have allowed tracking cookies through your cookie preferences.

Who we share your data with

Your data may be shared with third-parties only in the capacity that is required to provide a Service including (but not limited to) processing an order, providing communication about changes/promotions, and customer service. In order for your data to be shared with them, you will have had to consent to each instance. Your data may be shared with the following third-parties, who’s privacy polices are all linked.

WooCommerce
Stripe
Mailchimp
Live Chat
Popup Maker
Google
WP Forms

Electronic Communications

By providing your email address and/or phone number, you consent to receive electronic communications from West Side Beef either in the form of email, push notifications, text messages (SMS) to your mobile device or other forms of electronic messages. These messages will either be transactional or non-transactional in nature. Transactional communications are in place in order for us to enhance our service to you by allowing you to (but not limited to) confirm, track, and receive your orders. Non-transactional communications are in place to enhance your experience by providing communications such as order reminders, promotions, recommendations, or other information from us to you. Message frequency will vary. You can always follow the protocol to stop, cancel, or unsubscribe to SMS or email notifications. Note that doing so may lead to a lower quality of service, or other unforeseen circumstances. Standard message and data rates may apply. Any electronic communication shall satisfy any legal requirement that such communication or notification be in writing.

How long we retain data

Other than exceptions described in this document, information is stored for as long as we have reason to keep it. Cookies have a varitey of duration based on their use, but always expire.

What rights you have over your data

You can request a record of any information we have about you at any time, and may also request an information removal.  If you request that your information be removed from our databases, it may not be possible to completely delete all your Personal Information due to technological and legal constraints. Removing your data my also affect your future use of our Website and Services such as (but not limited to) account and/or subscription recovery, or completing an information request.

How we protect your data

The security of your Personal Information is important to us. We use commercially reasonable efforts to store and maintain your Personal Information in a secure environment. We take technical, contractual, administrative, and physical security steps designed to protect Personal Information that you provide to us. We have implemented procedures designed to limit the dissemination of your Personal Information to only such designated staff as are reasonably necessary to carry out the stated purposes we have communicated to you.

In certain areas, such as when you provide credit card or other payment information to us, the Website works to help protect the security of your credit card and other payment information during transmission by using industry standard Secure Sockets Layer (SSL) encryption technology.

You are also responsible for helping to protect the security of your Personal Information. For instance, never give out your email account information or your password for the Services to third parties.

What data breach procedures we have in place

If a data breach has come to our attention, a notice will be sent out, and we will take all the necessary steps to locate and secure the breach as quickly as possible.

Amendment of this Policy

We reserve the right to change this Privacy Policy at any time. If we decide to change this Privacy Policy in the future, we will post an appropriate notice on the home page at http://www.westsidebeef.ca. Any non-material change (such as clarifications) to this Privacy Policy will become effective on the date the change is posted and any material changes will become effective 30 days from their posting on the Website. Unless stated otherwise, our current Privacy Policy applies to all Personal Information that we have about you. The date on which the latest update was made is indicated at the bottom of this document. We recommend that you print a copy of this Privacy Policy for your reference and revisit this policy from time to time to ensure you are aware of any changes.

Contact information

If you have any questions, comments, or concerns about anything contained herein or regarding this privacy policy, or would like to request a copy of your information, please fill out our contact form, or reach out to us at info@westsidebeef.com.

Last Updated 08/31/2021